سياسة الخصوصية

Last updated: May 2026 | Alam Raqami, Inc. — Delaware C Corporation, USA

1. Introduction

Your privacy is important to us. This Privacy Policy describes how Alam Raqami, Inc. collects, uses, and protects your personal information when you use our website, platform, or any of our services. By using the service, you agree to the practices described in this policy.

2. Information We Collect

We collect the following information when you register or use the platform:

Account Information: Name, email address, phone number, and company name.

Payment Information: All payments are processed through Stripe. We do not store credit card or bank account details on our servers. Payment data is subject to Stripe's Privacy Policy.

Usage Data: Information about how you use the platform, including login records, account settings, and dashboard activity.

Customer Data: Contacts, conversations, and data you enter on the platform to manage your communications with your own customers. You are the sole controller of this data and we process it solely on your behalf.

Technical Data: IP address, browser type, device information, and cookie data in accordance with our Cookie Policy.

3. How We Use Your Information

We use the information we collect solely for the following purposes:

Activating your account and delivering the services you subscribed to

Processing payments and managing subscriptions

Communicating with you about service updates, technical support, or changes to this policy

Improving platform performance and developing new features

Complying with applicable legal obligations

4. Sharing Information with Third Parties

We do not sell your personal information or share it with third parties for commercial purposes. We share your data only with service providers necessary to operate the platform, including:

Stripe: For payment processing

WhatsApp Business API / Meta: For WhatsApp communication features

Hosting and infrastructure providers: For data storage and service operation

All such providers are contractually prohibited from using your data for any other purpose. We may also disclose your information when required by law or a court order.

5. Data Retention

We retain your data for the duration of your active subscription. Upon account termination or expiry without renewal, your account data may be permanently deleted within 30 days. Certain data may be retained for longer periods where required by law.

6. Data Security

We use commercially acceptable technical and organizational security measures to protect your information from loss, theft, unauthorized access, disclosure, or modification. However, no electronic system is entirely secure, and we cannot guarantee the absolute security of your data.

7. Your Rights

You have the right at any time to:

Request access to the personal data we hold about you

Request correction of any inaccurate data

Request deletion of your data, subject to applicable legal limitations

Withdraw your consent to data processing, with the understanding that this may affect service continuity

To exercise any of these rights, contact us at: [email protected]

8. Cookies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device when you visit our site.

Types of cookies we use:

Necessary Cookies: Enable you to browse the website and use its core features such as logging into your account. These cannot be disabled.

Functional Cookies: Remember your preferences and settings to improve your experience on each visit.

Analytical Cookies: Help us collect aggregated statistical data about how the website is used in order to improve its performance. These do not contain personally identifiable information.

Social Media Cookies: Used to track your interaction with social media platforms linked to our website and to improve advertising relevance.

Managing Cookies: You can modify your browser settings to delete existing cookies or refuse new ones. Please note that disabling certain cookies may affect website functionality. For more information on how to manage cookies, visit internetcookies.org

9. External Links

Our website may contain links to external sites we do not operate. We have no control over the content or practices of those sites and accept no responsibility for their privacy policies.

10. Changes to This Policy

We may update this policy from time to time. You will be notified of any material changes via your registered email or an in-platform notice. Continued use of the service after changes are posted constitutes acceptance of the updated policy.

11. Governing Law

This policy is governed by the laws of the State of Delaware, United States of America. For users residing in the Hashemite Kingdom of Jordan, the applicable provisions of Jordan's Personal Data Protection Law apply to the extent they govern the user.

12. Contact Us

For any questions regarding this policy or your personal data: Email: [email protected] Address: Alam Raqami, Inc., 440 North Barranca Ave, Suite 1211, Covina, CA 91723, USA